Clarity CX provides clients human-centric AI consulting services. Based on the principles of design thinking and service design, we start first with understanding your needs, your goals, and any obstacles that may have been hindering your success.
This allows us to create a plan to help your business effectively integrate and leverage generative AI technologies.
Our consulting services include:
- Strategic Analysis: Determining the optimal use of generative AI tools in line with a company's unique goals and challenges.
- Maturity Assessment: Evaluating current AI utilization level and delivering actionable insights to advance capabilities.
- Integration Roadmap: Identifying the most effective starting points for generative AI tool deployment within an organization's workflow.
- Impact Quantification: Measuring the tangible benefits of AI, such as time savings, alongside the intangible, like enhanced user engagement.
- Training Program Development: Crafting customized training and process frameworks to maximize generative AI tools' effectiveness.
- Project Leadership: Managing the end-to-end implementation of AI tools, ensuring alignment among technical teams, leadership, and end-users.
- Process Optimization: Streamlining tools management to sustain tool relevance and maximize returns.
- Conversational Design Expertise: Creating sophisticated chatbots and dialogues to engage your audiences more deeply.
- Prompt Engineering: Crafting prompts that yield high-quality, reliable outputs
The rapidly accelerating AI context
We understand that getting started in AI or moving to the next level can be challenging. With changes in this technology occurring at an unprecedented rate, it can be hard to figure out where to begin and which tools to use. By starting first with what your goals and challenges are we establish a foundation for guiding us to the best solution for you.
From concerns about job elimination, to security, and ethics, we examine the potential generative AI concerns, to help create a successful AI integration for your organization.
Your AI future
And we also help set you up for AI growth. As incredibly helpful as AI can be, it is not able to succeed without human input. From designing processes to help you maintain relevance with your AI solution to ongoing tool validation, to staying abreast of current news topics to ensure contextual relevance, we set you up for ongoing AI-supported growth and success!
Clarity CX works with service design and AI powered communications
Service design helps clients identify challenges in customer and employee experience, serving as a foundation to create and refine your strategy, processes, services and products.
Understanding the challenges is critical to long term success and generating a successful return on your investment in any of these areas.
Before investing in a solution to improve your customer or employee experience, a business needs to understand what is the root cause of the issue. Then a solution can be designed that addresses the validated challenges, greatly increasing the odds of success.
AI powered communications (e.g. chatbots, AI content generators) have already scene incredible growth for customer facing services. AI also underlies numerous functions that do everything from analytics to personalization, speeding up, reducing errors, and removing the drudgery from repetitive admin tasks.
Employees should also benefit from AI tools, helping them to share information, find answers to questions and resources and perform needed tasks more efficiently.
AI tools provide time and cost savings and help increase employee engagement, one of the big challenges businesses are facing in order to attract and retain the best talent.