MEASURING IMPACT OF TOOLS AND PROCESSES SURVEY

Measuring Impact of pandemic tools and processes surevy — Photo by Markus Winkler on Unsplash

How effectively are you measuring your solutions?

Your company has likely identified new challenges for your employees brought on by the pandemic. To confront these, you may have already implemented solutions to help your employees adapt to both practical and emotional challenges. From managing to work at home, to increased stress or lack of engagement, your company may have proposed new solutions to address these challenges. Whether tools, processes or services, measurement is essential to help your employees succeed.

In order to better understand how effective these solutions have been, it’s important to establish the right kind of KPIs. These KPIs should address both practical and emotional areas. They then need to be tracked verify that they reflect the success of the solution, so that refinements can be made or alternative solutions proposed if needed.

This survey seeks to understand how you well you are measuring any new solutions proposed.

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LINKING EMPLOYEE ROLES TO CUSTOMER CENTRICITY

Take our survey below.

Take our survey and receive a free analysis. We will analyze your survey and send you a report. Your information will be kept confidential. The more information you provide, the more detailed an analysis we can send you in return.

You may also complete the survey anonymously. (We won’t be able to send you an individual analysis, but your results will be aggregated into our trends reports.) If you do share your contact for purposes of analysis, we will will not identify you in any trend reports or share your information.

SURVEY | MEASURING IMPACT OF TOOLS AND PROCESSES

SURVEY | MEASURING EFFECTIVENESS OF TOOLS AND PROCESSES TO ADAPT TO PANDEMIC WORKING CONDITIONS

First name

Last name

1| What is your role in your company? *

2| How many employees does your company have? *

3| Which industry does your company work in? *

4| Which country is your company located in? *

5| Describe a problem identified related to employee well being in this pandemic period. *

6| Share the evidence you have that supports the problem you identified. (e.g. surveys, questions during meetings, reduced output, falling short of established targets). *

7| Describe one of the new solutions your company has put in place for employees since the pandemic (process, tool, service,...). *

8| Describe how effective you feel this solution has been. *

9| What evidence would indicate that this solution has been successful? *

10| How would you propose to modify the solution to make it more effective? *

11| Quantitative KPIs and are the most common way to measure the effectiveness of solutions and often focus on the rational, tangible and practical results. Please share any quantitative KPIs you are using. If you have not established any, explain why. *

12| Qualitative KPIs and success metrics can be harder to agree upon, but are no less important. Quantitative KPIs focus on emotional responses and motivations underlying actions. For those wanting to understand and improve employee experience, some qualitative indicators should be included. Please share any qualitative KPIs you are using. If you have not established any, explain why. *

13| Have you refined your solution in any way since you launched it? Why or why not? *

14| How often do you analyze the impact of your solution, do you have a calendar in place to review and refine your solution to ensure it is meeting your goals? *