NEW STRATEGY CHATBOT CREATION AND DEVELOPMENT
Agile methodology for building a chatbot to communicate new strategy for multinational insurance and financial services company to 50,000+ employees in 56 countries. AI and language training to improve abilities of chatbot to communicate effectively and "learn" to respond to questions.
#agile, #it, #digital, #AI, #innovation #communication #corporatestrategy
INNOVATION THROUGH QUALITATIVE CUSTOMER RESEARCH
Design thinking approach for training multinational teams in medical devices company. Methodology, templates, coaching and analysis of qualitative field ethnographic research to gain deeper understanding of customer needs and generate new product service ideas. Prototype and establish KPIs for prototype and eventual solution development and success.
#innovation #designthinking #customerneeds #KPIs #prototyping #ethnographic research #servicedesign #customercentricity #newproductideas
DESIGN THINKING APPROACH TO CUSTOMER RESEARCH AND SOLUTION DEVELOPMENT
Training American energy and utilities company with design thinking focus on qualitative research customer interviews to gain clearer understanding of problem in order to design successful solution. Guidelines for measuring project success through use of custom designed templates for project and strategic KPIs and creating of prototyping guidelines and templates to guide executives in developing and testing solutions.
#innovation #designthinking #customerneeds #KPIs #service design #prototyping #ethnographic research #customercentricity #improvingprocesses